Shipping / Returns

Shipping

Shipping times can vary depending on what type and how large a sale is. In stock orders normally ship 1-3 business days after purchase. Larger sales will extend the shipping time frame to 3-14 business days.

Once shipped, packages arrive to most places in the world within 6-10 business days. However it is possible for packages to be delayed up to six months due to international customs wait times. We unfortunately don’t have control over customs delays.

**We are shipping from Canada. Please consider how far your package may be traveling and choose a shipping level that you feel comfortable with. Though they are 99% reliable, please note that we cannot offer compensation for lost packages that are shipped non-tracked. Any MIA packages with tracking will be refunded/replaced on a case by case basis.

Returns/ Exchanges 

We will replace items in the event that they arrive damaged or do not reach appropriate aesthetic/functional standards. Our products are hand made in small batches and will come with slight variances from caps to cap. Returns/exchanges will be looked at a case by case basis. Please contact us at Primecapsartisans@gmail.com if you have any concerns about your order.